Late Cancellation/No Show Policy

We require 24 hours notice of cancellation. If this is not given a $25.00 fee will be applied to your file without a legitimate explanation.

This fee also applies if you do not turn up to your appointment and there is not a legitimate explanation.


Late Policy

If you are more than 15 minutes late, we can no longer take your dog as we are on a tight schedule and you will need to rebook.  A $25.00 fee will be applied to your file unless there is a legitimate explanation.

If you are late to pick up your dog by more than 15 minutes without arranging this prior, a $10.00 fee will be applied unless there is legitimate explanation.